Business Information

WOODORA SDN BHD
Company Registration No.: 202601030884 (1692979-M)
Business: Storage tray/rack and home decor products
Address: NO 18A JALAN PAPRIKA 1 TAMAN PULAI HIJAUAN 81300 SKUDAI JOHOR
Website: woodora-sb.com
Email: woodora-sb@outlook.com

1. Return, Refund and Exchange Eligibility

Items sold on woodora-sb.com are not returnable, refundable, or exchangeable unless one of the following applies:

• The wrong item was sent.
• The received item does not match the specifications, description, features, or information shown on our website.
• The item is spoiled, damaged, or defective upon delivery.
• The delivery exceeds the timeline stated in our Shipping Policy.

2. Evidence Required

Customers must provide clear evidence for any request, including a continuous unboxing video showing the unopened parcel, shipping label, item condition, and all relevant order details. Photos or additional documents may be requested where needed.

3. Request Period

All return, refund, or exchange requests must be sent to woodora-sb@outlook.com within 24 hours of receiving the item. Requests submitted after this period or without the required evidence may be rejected.

4. Review and Resolution

Approved cases may be resolved through replacement, exchange, refund, or another suitable solution depending on the issue and item condition. We reserve the right to reject claims that do not meet the requirements above.